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Login Troubleshooting

Last Updated: Nov 04, 2015 01:55PM PST
If you are experiencing issues logging into your Cargo website, there are some steps you can follow to fix this issue.
  • You can use this password reset form to have your username and password sent to you via email.
  • Double-check your username. If you used the password reset form, your username will be inside the email along with your password reset instructions. Your account username is separate from the email addressed linked with your account; unless your username and email address are identical, the login form will not accept email addresses.
  • Clear your browser's cache or cookies before attempting to log in again.
  • Try using a different browser to log into your website. Make sure that you are using the latest version possible of a supported browser.

If you have multiple websites under your Cargo account, you can access your other websites through the Site Manager once you are logged in. You can log in either through the Cargo login page or through the admin panel of any of your websites ( e.g. cargocollective.com/yoursite/admin , yoursite.com/admin ).

Personal Domains

If you are using a personal domain with your Cargo website and are receiving the following message upon login:
 

    There was an error reaching your personal domain: it does not appear to be
    pointed to Cargo.
 

This message indicates that your domain's DNS is not correctly configured to be linked to Cargo. This often happens when a domain's registration expires while it's connected to a website.

If your domain was recently purchased or had its DNS settings recently changed, it could be a DNS propagation issue. DNS changes may take up to 48 hours to propagate across the internet, so you may need to wait awhile before you can log in. You can use a service like whatsmydns.net to check the propagation status of your domain.

In any case, check your domain's DNS settings and registration status to make sure that your domain is correctly configured; your domain host will be able to tell you more.

In the meantime, deactivating your personal domain will allow you to make your website accessible at its cargocollective.com URL, without affecting its content or display. You can do this at the domain deactivation form or by following the link inside the error page.
tickets@cargocollective.com
http://assets0.desk.com/
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